This Refund Policy explains when you can get a refund for a SMARTVEX subscription.
1. Before activation
If you paid and your subscription has not been activated yet, you can ask to cancel and receive a full refund.
2. After activation
You can request a refund within [Number of days: to be completed by the administrator] days of activation if the service does not work as described on the plan page and we cannot fix the problem. [Other refund conditions: to be completed by the administrator]
3. Your statutory rights
If consumer law in your country gives you a right of withdrawal or other rights, those rights apply in addition to this policy. [Withdrawal-right wording for your market: to be completed by the administrator]
4. How to ask
Send a request from the contact page or from My Account with your order number. We answer within [Response time: to be completed by the administrator].
5. How refunds are paid
Refunds are paid with the same payment method you used, unless we agree otherwise.