How can we help?

Choose a plan, send an order request at checkout and receive payment instructions by email. Your subscription is activated after payment confirmation, and you can follow everything in My Account.

No, you can order as a guest. If you sign in before ordering, the order appears in My Account with its status and expiry date.

Open My Account and choose Create Account. Enter your name, email address and a password of at least 8 characters.

Signed-in customers see their orders in My Account > My Orders. Keep the order number shown on the confirmation screen (for example SVX-1001) for any question.

1, 3, 6 and 12 months. Each plan page shows its price, included services, supported devices and conditions.

Pending payment: request received, waiting for payment. Paid: payment received, activation in progress. Active: the subscription is running. Expired: the period has ended. Cancelled: the order was cancelled.

No payment is taken on this website. After your order request you receive payment instructions by email for the payment methods available at that time.

Subscriptions do not renew automatically. In My Account > My Subscriptions choose Renew, or send a new order request for the same plan.

Yes. Read the Cancellation Policy and contact us with your order number.

The step-by-step guide for Smart TVs will be published here once the supported application for your plan is confirmed. Until then, contact support with your device model and we will help you.

Check that your TV is connected to the internet and updated to the latest system version.

The step-by-step guide for Android phones and tablets will be published here once the supported application for your plan is confirmed. Until then, contact support with your device model and we will help you.

The step-by-step guide for Android TV devices will be published here once the supported application for your plan is confirmed. Until then, contact support with your device model and we will help you.

The step-by-step guide for iPhone and iPad will be published here once the supported application for your plan is confirmed. Until then, contact support with your device model and we will help you.

The step-by-step guide for Windows and Mac computers will be published here once the supported application for your plan is confirmed. Until then, contact support with your device model and we will help you.

Supported devices are listed on each plan page. The final list is confirmed before activation.

The number of connections is shown on each plan page when it is available.

Refresh the page, update your browser or try another one. Clear the browser cache if the problem continues.

Check your spam folder and the email address you entered. If needed, contact us with your order number.

Go to My Account > Reset Password and enter your email address. You will receive a link to choose a new password.

Restart your device and router, check that your internet connection is stable, and confirm in My Account that your subscription is active. Then contact support with your order number and device model.

Use the contact page or the Support tab in My Account. Include your order number so we can help faster.

We reply by email, in the order requests are received.