This Privacy Policy explains how [Company legal name: to be completed by the administrator] ("SMARTVEX", "we") collects and uses personal data when you use this website, send an order request, create an account or contact us.
1. Who is responsible
The data controller is [Company legal name: to be completed by the administrator], [Registered address: to be completed by the administrator]. Contact: [Support email: to be completed by the administrator].
2. Data we collect
| When | Data |
|---|---|
| Order request | Full name, email address, country, phone number (optional), main device type (optional), selected plan, and the order number of a subscription you renew. |
| Customer account | Name, email address, password (stored in encrypted, hashed form by WordPress), country and phone number if you add them. |
| Support request | Name, email address, topic, subject, order number (optional) and the content of your message. |
| Security | Your IP address is processed to prevent spam and abuse. It is kept only as a hashed value for a short period (no longer than one hour). Our hosting provider may keep standard server logs. |
No card or bank details are collected on this website.
3. Why we use it
- To process your order request, send payment instructions and activate your subscription (performance of a contract).
- To manage your account, orders, renewals and expiry dates (performance of a contract).
- To answer your support requests (performance of a contract or legitimate interest).
- To keep the website secure and prevent spam (legitimate interest).
- To meet accounting and legal obligations (legal obligation).
4. Who receives it
Your data is stored in the website database at our hosting provider. It may be shared with the email service used to send messages, with the payment provider you use when you follow our payment instructions, with [Service supplier, if your data is needed for activation: to be completed by the administrator], and with authorities when the law requires it. We do not sell personal data.
5. International transfers
[Countries where data is stored or processed, and the safeguards used: to be completed by the administrator]
6. How long we keep it
Order records are kept for [Retention period for orders: to be completed by the administrator]. Support requests are kept for as long as needed to handle them and then for the same period. Accounts are kept until you ask us to delete them.
7. Your rights
Depending on the law that applies to you, you can ask to access, correct or delete your data, object to or restrict its use, and receive a copy of it. Contact us at [Support email: to be completed by the administrator]. You can also complain to your data protection authority.
8. Cookies
See the Cookie Policy.
9. Changes
We may update this policy. The date at the top shows the latest version.